Returns & Refund Policy
At Michael's of Brooklyn, we take great pride in the quality of our authentic sauces and pasta; however, due to the perishable nature of our food products, we cannot accept returns once an item has shipped. If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of delivery to arrange for a replacement or store credit.
Inspect Your Delivery
Examine your package immediately upon arrival for any signs of damage or leakage that may have occurred during transit.
Document Issues
Take clear photographs of the damaged shipping box and the affected product labels to assist us with your claim.
Contact Support
Email our support team with your order number and the photos of the damage within 2 business days of receipt.
Resolution Process
Our team will review your request and issue a replacement shipment or a full refund to your original payment method if the claim is approved.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing